Official channels

Recovery help

Utoo is an information platform, not a legal service. The links below are signposts to official grievance channels that may help you recover money or take formal action.

This is not legal advice. Consult a qualified lawyer for your specific situation.

• UPI / bank dispute

  Raise a dispute through your bank app or net banking for failed or fraudulent UPI transactions. Most banks have a 'Dispute transaction' option under the transaction details.

• NPCI complaint

  For unresolved UPI issues, escalate to NPCI at www.npci.org.in → 'Dispute Redressal Mechanism'.

  https://www.npci.org.in

• Consumer Forum

  File a consumer complaint at the National Consumer Disputes Redressal Commission (NCDRC) portal. Advance payments and deposits are covered under consumer protection law.

  https://consumerhelpline.gov.in

• Cybercrime portal

  If the service provider used a fake listing or committed online fraud, report it on the National Cyber Crime Reporting Portal.

  https://cybercrime.gov.in

• RERA

  For registered properties, complaints can be filed with your state's Real Estate Regulatory Authority (RERA).