Transparency
How Flagd works
Every report goes through a human review before it is ever shown publicly. Here is exactly what happens from submission to publication.
Why we built this
Aggregators often don't resolve complaints, and won't tell you why
When a painter from Urban Company damages your wall, or a broker from NoBroker takes your token amount and disappears, you file a complaint with the platform. But most of the time you never hear back, and if they do close the ticket, you don't know what action, if any, was taken against the provider.
The next customer books the same provider. The same thing happens. Nobody warned them.
Flagd keeps a record that booking apps do not. If the platform did not fix it, the next person deserves to know.
Coming soon: Aggregator complaint resolution scores
Like an insurance company's claim settlement ratio, we'll rank platforms by how often they actually resolve reported complaints, not just close the ticket. When enough data accumulates, Urban Company, NoBroker, and others will each have a transparency score based on real customer outcomes, not marketing.
Step by step
- 1
Someone files a report
A logged-in user describes what happened: amounts, dates, service type, and category. They attach proof of transaction (UPI receipt, bank statement, chat screenshot) and confirm under attestation that the account is true to their knowledge.
- 2
If booked via a platform, complaint must come first
If the provider was assigned through an app or platform (Urban Company, NoBroker, Sulekha, JustDial etc.), the reporter must first file a complaint with that platform, and upload proof of it. Flagd is the escalation path when the platform hasn't resolved your issue.
- 3
Our team reviews every report
Every report starts as 'held' and is completely invisible to the public. A member of the Flagd team reads the facts, checks the evidence, and decides whether to approve, reject, or request changes. Nothing goes live without a human approving it.
- 4
Approved reports go public, with caveats
Only approved reports appear on a provider's profile. A single report shows a '1 report · no others yet' notice. Two or more independent reports trigger a 'Pattern' badge, a stronger signal to future customers.
- 5
The named person can always respond
Every profile has a 'Claim or dispute' button. The named person can submit a response or dispute the profile at any time. Admin reviews it and can publish their reply alongside the reports, giving both sides a voice.
Frequently asked
Who can file a report?
Anyone who has directly transacted with the service provider. You need a free account to submit. This creates accountability and prevents anonymous abuse.
Is my identity shown publicly?
No. Your name, phone number, and account details are never shown publicly. Only the facts you describe, the category, and the amount are visible on the profile.
What if the provider was from Urban Company or NoBroker?
You must first file a complaint with that platform and give them a reasonable chance to respond. If they don't resolve it, or don't respond, you can report here. You will need to upload proof of the complaint you filed with them.
What if a report is false?
You can claim or dispute any profile. Flagd also reserves the right to remove reports that do not meet our factual standards. Filing a knowingly false report is the reporter's legal responsibility.
What kinds of providers can be reported?
Any individual service provider who doesn't have a physical, Google-reviewable presence: landlords, apartment/land brokers, painters, electricians, plumbers, carpenters, movers, interior designers, and more.
Ready to check someone?
Search before you pay. File a report if you were let down.